Effective Date: 04/01/2025

Urban Aesthetic Medicine (“we,” “us,” or “our”) is committed to protecting your privacy and complying with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy describes how we collect, use, and share your personal information, including Protected Health Information (PHI), and outlines your rights under the law.

1. Information We Collect

We may collect the following types of personal information through our website, forms, and communications:

• Contact Information (e.g., name, phone number, email address)
• Health Information (e.g., treatment history, medical conditions, before-and-after photos)
• Billing Information
• Appointment Details
• Communication Preferences and SMS Consent
• Technical Data (e.g., IP address, browser type, cookies)

2. How We Use Your Information

Your information may be used for the following purposes:

• To provide medical and aesthetic services
• To communicate appointment reminders and confirmations
• To process billing
• To respond to inquiries or customer service requests
• To improve our services and website
• To send marketing communications with your consent

Note: SMS consent is not shared with third parties or affiliates for marketing purposes.

3. Who We Share Information With

We only share your personal or health information as permitted by HIPAA or with your explicit consent:

• Service Providers who assist us in delivering care and communications (e.g., electronic medical record systems, appointment software)
• Billing Partners
• Government Authorities where required by law (e.g., public health reporting)
• Other Providers involved in your care, only with your permission

4. HIPAA Compliance

We follow strict administrative, physical, and technical safeguards to protect your PHI as required by HIPAA. You have the right to:

• Access your medical records
• Request corrections to your records
• Limit certain uses and disclosures of your PHI
• Request a copy of this Privacy Policy
• File a complaint if you believe your rights have been violated

5. SMS and Email Communication

By providing your mobile number or email through our website, online booking form, or any other medium, you consent to receive SMS and email communications from Urban Aesthetic Med Spa. These communications may include, but are not limited to:

• Appointment scheduling and confirmations
   
• Appointment reminders
   
• Post-visit instructions
   
• Lab or treatment-related notifications
   
• Billing notifications
   
• Other service-related messages
   

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Urban Aesthetic Medicine. This includes SMS messages for appointment scheduling, promotional, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://urbanaestheticmedspa.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out. 

Please note: If you choose to opt out of SMS or email communications, we will make every effort to honor your request promptly. However, due to processing constraints, there may be a delay of 3 to 5 business days before your opt-out request is fully processed and takes effect. We appreciate your patience and understanding.

6. Cookies and Website Tracking

We may use cookies and similar tracking technologies to analyze website usage and improve user experience. This data is aggregated and not used to personally identify visitors.

7. How to Contact Us

If you have questions or concerns about this Privacy Policy or your rights under HIPAA, please contact us at:

Urban Aesthetic Medicine

100 Town Square Place 4th floor, Jersey City, NJ 07310, USA

(201)731-4000

info@urbanaestheticmedspa.com

https://urbanaestheticmedspa.com